Lufthansa Slim Line Airbus Seats

Slim line seats are coming to the US, Southwest is adding narrow seats and extra rows on their jets.  Lufthansa (and Swiss and Austrian Airlines which they own) has updated their Airbus fleet with these seats.  They are super skinny and have almost no padding. They are fine for a one or two hour flight, but I wouldn't want to be stuck in them for longer than 2 hours.  I do like the seat pocket redesign that provides more knee room.

Lufthansa Slim Seats

Leg room and seat back design

Center seat blocked for business class

Vote for Me!

I entered an Airbus contest on Facebook and am in the finals, but I need your help! Vote for my Lufthansa photo here: https://apps.facebook.com/contestshq/contests/303002/voteable_entries.  Thanks!

Helsinki – Munich – Tokyo Lufthansa Business Class A340-600 and A320 Review

After an enlightening conversation about customer experience management, I was heading from Helsinki to Munich and then off to Tokyo.  Lufthansa recently implemented a new strategy to upgrade the intra-European flight experience, upgrading seats and meals in business class and coach.  The improvements are a stunning innovation in the inflight experience.  The seats are super slim line; the seat backs have been redesigned to create more room for your knees.  The seats are comfortable too, at least for the two hour flight.  The rows are actually closer together than before (with one or two more rows on board), but it feels like there is more space in the cabin. The business class seats are the same as coach in size in pitch (distance to the row in front), but you have an empty middle seat every time (the flight wasn't full, so I had an empty row).

Lufthansa A320 Business Class Seats

Everyone gets something to eat, even in coach.  Lunch in business class was really tasty and had a great variety of flavors.  The portions were not large, but it felt more filling and satisfying that the standard large United offering.  The meal consisted of tatar of smoked trout on beetroot slices, ragout fin with mussels and basmati vegetable rice, and lime-blossom pudding with mulberry jam (yes, they included a menu).  All were delicious and accompanied by attentive service.  I doubt these are much more expensive or more difficult to prepare than domestic meals and I wish United will follow Lufthansa’s lead.

Lufthansa A320 Business Class Meal

The Munich Airport ground experience (in the new international terminal) has a great visual design with a modern German look, but it also includes an excessive amount of walking.  I first had to walk to customs to leave the EU (there is an elite lane at the far end).  I then walked a bit to the Lufthansa Senator lounge.  I enjoyed some pleasant German snacks and some local beer.  The lounge is a great place to relax even if for only 15 minutes, like my travels for example (tight connection + excessive walking).  I grabbed an ice cream to go, did some duty free shopping (got a cool poster by afm-news.de of all the different planes that fly out of MUC), and arrived at the gate just in time for the start of boarding.

Lufthansa Senator Lounge - Munich

The seat map online showed the rear business class cabin only had four other people in it.  This is great news because the plane wouldn't feel crowded like on my flight from Denver.  I had open seats all around a sense of privacy.  I would be the last for dinner and drink service, so I risked some options not being available, but I think it is worth it for the secluded environment.  

Quiet family on other side of cabin and many open seats

The business class seats (ditto first class) on Lufthansa's fleet of A340's and A330's are dated. So much so that Lufthansa has started to slowly replace them.  I was not fortunate enough to fly in the new layout, but instead became very familiar with angled lay flat seats.  They can be a comfortable chair, but they are awful as a bed.  The seats are a little too firm and are at a ~30 degree to the floor, so you slide out of them.  The tv is a good size and full of movies and shows you actually want to watch (it did break for about 20 minutes, the seat controls are on the same system and were inoperable).  Luckily Lufthansa's service is superb, so the flight was enjoyable.

Lufthansa A340-600 Business Class Seats

Lufthansa A340 Business Class Leg Room

Broken AVOD Screen, the Seat Controls Also Froze

I wanted to start my transition to an Eastern mentality on the flight and (daringly) ordered the Japanese meal to start.  The flight attendants brought me a fork too, I didn't even need to ask.  When the tray arrived I felt a little perplexed with what was in front of me.  I must have looked perplexed too because the flight attendant offered to explain what was before me and how it worked.  I also got a few pretzel rolls (and more Johnny Walker Black) just in case.  The meal was very tasty and there were some new flavors and textures for me.  The eel (upper left) was outstanding.

Lufthansa Business Class Japanese Meal pt 1

After reading the menu to know what I just ate (best done after eating Japanese food, not before), I was looking forward to my next course.  I was hoping to have the Western meal for my main dish, but was told I couldn't switch half way. I was a little disappointed that this wasn't mentioned when ordering, but resigned to a fate of further adventure.  I wasn't keen on the soup, but the fried duck and rice were excellent.  I went farther outside my comfort zone than planned and enjoyed the experience.  

Lufthansa Business Class Japanese Dinner pt 2

After a movie and less than comfortable rest, I opted for the Western breakfast before landing.  It was all very good and my last safe meal (or so I thought) before I landed in LA three days later.  

Lufthansa Business Class Western Breakfast

Once I landed and cleared customs, I headed to buy a ticket for the Narita Express train.  Cabs are crazy expensive, so the train is the way to go.

Narita Express Train

Follow Lufthansa Cargo

I follow Lufthansa Cargo on Facebook and recommend you do too.  They regularly post interesting videos, pictures, and insights, like this time lapse video of FRA.

$60 Discount on Lufthansa from the USA

Lufthansa is offering a $60 discount on travel originating in the USA: https://promotion.lufthansa.com/fall_special_1/. Happy Friday!!!

Lufthansa A319 at Frankfurt

Denver to Frankfurt and Helsinki - Lufthansa A340 & A320 Business Class

“I flew around the world last week” is fun to say. Give it a try, I’ll wait. Earlier in the year I booked US Airways’ around the world award (on the award chart as a round trip to North Asia) and ever since I was patiently waiting for this trip. Once my departure date finally came, I arrived at Denver International Airport early and I was almost jumping with excitement when I saw the aircraft taxi to the gate in Denver.

My Trip Map, from http://www.gcmap.com

The first flight was on Lufthansa’s A340-600 aircraft from Denver to Frankfurt.  I was eager to fly a new airplane model (for me) and this one is special; it is the longest Airbus made.  It looks cool from the outside, but the plane feels crowded, even in business class.  I took a lap of coach and it seemed to be a never ending expanse of seats, all filled. 

Pretzel Roll and Tender Steak Appetizer 

Back in business class, the seat is flat, but at a noticeable angle, 30ish degrees, to the floor (more detail in my MUC-NRT post).  It is more than six feet long and has decent, but not great, padding.  Each seat has its own video on demand system with a mix of music, movies, and tv shows.  A bottled water and amenity kit are waiting at each seat when boarding.  Lufthansa knows this business class seat (First class is a large recliner, even more dated) is at least one generation behind the current marketplace standard and will be upgrading their fleet with the new seats similar to those on the 747-800.  There are a few A340's with these new seats, but I didn’t luck out.

Business Class Steak Entree

Cheese Plate and Another Pretzel Roll

I didn’t sleep well on my flight; I tossed and turned for a while then just watched a few movies before breakfast.  Sun rise came quickly and I had an omelet.  It was a little bland, but the tater-tots and coffee were both great and picked me up.  

Lufthansa's Business Class Breakfast

Once on the ground, I quickly cleared customs (thank you Irish passport) and went straight to the arrivals lounge.  Lufthansa has an welcome lounge for business and first class passengers on the ground floor in FRA (Lufthansa and SWISS passengers only, Star Alliance Gold won’t help).  It has showers, good food spread, and comfortable seating.  It is on the ground side of security, so you’ll need to leave early to clear security and find your gate.  I left a little premature and went to the business class lounge by my gate.  It was crowded, but had a hot dog cart with good German mustard, so I didn’t care.  I also had an ice cream cone and a Scotch.  Not a bad lounge really and not a bad way to circle the globe.

Lufthansa FRA Business Class Lounge Hot Dog Cart

Crowded Lounge in Frankfurt

Lufthansa has invested in their intra-Europe inflight experience with new seats and upgraded meals.  European business class seats are just coach seats with the middle seat empty.  The seats are comfortable for a 3 hour or shorter flight too.  The flight attendants were friendly and very attentive on this flight.  The meal was a delicious currywurst paired with a salmon something and mint chocolate dessert.  It was a very enjoyable flight and I read up on Helsinki on the way. 

All Delicious, But No Pretzel Rolls

Once the flight landed, I headed straight for the tourist information desk to buy a Helsinki Card and then catch the Finnair City bus into town.

$60 Off a Lufthansa Flight

My colleague Justin sent me a link for $60 off a Lufthansa flight.  It's good for travel from August 12 to September 12 and must be redeemed by the end of May.  Good on Lufthansa and their code share partners United, Air Canada, and Austrian.  Travel must originate in the USA. 

Lufthansa A319 at FRA

Around the World with US Airways Dividend Miles – Award Booking Tips

US Airways will let you fly around the world for 120,000 miles in First, 90,000 in Business, and 60,000 in coach.  The award is just their basic North America to Northern Asia, but you are allowed to route via the Atlantic and the Pacific.  You also get a free stopover (stay longer than 24 hours) in a Star Alliance hub along the way, or somewhat out of the way.  Complete Dividend Miles rules are here.  I was able to book from Denver to Tokyo with a stopover in Helsinki with all segments in business class.

Star Alliance Air Canada Jet

The first step in booking is to find the flights.  I have some time off from class in summer, wanted to go somewhere new in Scandinavia, and see Japan.  Narrowing down the possible destinations will shorten the search process and focus your attention.  I found the list of Star Alliance hubs and started looking for flights. 

The two best search tools are United.com and fly-ana.com (you need to join Mileage Club to search).  I start with United and use ANA only if I’m stuck.  United has a much simpler interface and shows more routings.  When searching on United, make sure that you are only looking at Star Alliance airlines, Aer Lingus will show in United results, but can’t be booked through US Airways.  If Aer Lingus or other airlines outside the Star Alliance keep filling the search results, switch to ANA.

Lufthansa 747

The best way to build a trip is segment by segment; being too ambitious can overwhelm the search engine.  First open a spreadsheet to track all the available flights and see all the options in one place.  From there start searching for the beginning and ending flights, NRT-DEN and DEN-European gateway city.  Flying from Japan, I wanted a lay flat bed, ANA preferred over Asiana over United.  I found several options on ANA’s new 777-300s, a pair on Asiana, and a lot on United.  To Europe I preferred Swiss (flat bed) over Lufthansa (angled) over SAS (angled) over United (flat).  I’ve flown United business class, the seat is very good, but the service and food are awful.  There were a few Lufthansa and SAS flights available, so things are looking up.  Intra-Europe connections are plentiful and have great availability if going to capital cities.  The more out of the way, the harder it is to find flights (Berlin easy, Mehamn, Norway rather difficult).

Once the bookend flights are found, it is much simpler to find the middle flights (dates and connecting cities are limited).  Through sheer force of clicking, I found several options to stop in Geneva, Oslo, Stockholm, and Helsinki.  Getting from Europe to Japan had very limited availability.  I did not want to fly Edelweiss Air (Swiss’ low cost airline with poor seats and bad service) or Air China (subpar seats and an evening arrival).  Lufthansa had a few flights, Austrian had one, and Turkish Airways had a lot from IST-NRT (but almost no options from my stopover cities to IST).  The date and timing has me on Lufthansa; I would prefer Austrian or Swiss, but the availability didn’t permit it.

US Airways, Making This Trip Possible

I found the flights I wanted and then reran the searches segment by segment before I called US Airways.  This was important because my A380 seat from FRA disappeared, so I had to find a replacement.  Luckily an A340-600 out of MUC had space and I could find a flight from Helsinki to Munich.

The reservation I had planned, DEN-FRA-HEL-MUC-NRT-LAX-DEN, met the rules and the flights were available.  US Airways agents don’t consistently interpret the rules.  If the agent says NO, just apologize, say you need to reevaluate the trip, hang up, and try again later.  I called to make the reservation and things started well.  I reached an agent quickly, gave her the flights one at a time, all were found, and the agent thought the reservation looked good.  Next the agent has to contact the rate desk to validate and price.  I was on hold, so didn’t hear what was discussed.  The agent came back and said I had to spend less than 24 hours in Tokyo or I couldn’t book the ticket.  I said I would re-plan off the phone and call back later.  I thanked her for her time, asked to have the reservation placed on hold (she did, thereby saving my flights and making it easier the next call).  This was a clear misunderstanding of what a stopover is by the rate desk.  To avoid getting the same guy again, I waited 10 hours before calling back.

United Airlines 737 Collection

My next call lasted 75 minutes and at least 60 of those were spent on hold.  I still had a positive experience thanks to the very bubbly and excited agent I spoke with.  She was new, so the US Airways culture hasn’t sunk in yet.  She quickly found my reservation, I explained what I was trying to book, she validated that it looked right to her, and then got on the line with the rate desk where things got weird.

After a few minutes on hold, I was told I could not book my trip because I was backtracking.  To make a valid reservation, I had to keep going east (my original direction of travel).  After a quick check of Google Maps, Oslo was my only option between FRA and MUC.  I quickly found flights to OSL on United.com, keeping my long haul segments in place, and she tried the rate desk again.

When my agent came back on the line, she said the rate desk now said I had to stop in a hub.  I explained both OSL and HEL are hubs for SAS (Scandinavian Airlines System) according to StarAlliance.com.  She confirmed this and went back to play rate desk lotto.

She returned excited and told me that my original itinerary with a stop in Helsinki was validated and priced out to $130.  I jumped with joy, gave her my Amex number, she booked the ticket, gave me a confirmation number, and we parted ways.

The moral of this story is twofold; first find your flights before calling, second, be patient and persistent.  

Update 2/1/15:
US Airways' new oneworld award chart isn't as generous.  It's 110,000 miles to North Asia now and 100,000 to Europe.  Also oneworld carriers have fuel surcharges (British Airways is the worst) that are added to the price of the award.

South American Adventure - DEN-IAD-ATL-MIA

1. Booking
2. DEN-IAD-ATL-MIA
3. Miami
4. MIA-SCL
5. SCL-IPC
6. Easter Island
7. IPC-SCL
8. Santiago
9. SCL-MVD
10. Montevideo
11. MVD-SCL-MIA-IAD-DEN

I needed to get to Miami to start my award trip because the British Airways pricing was only cheap if you were flying on a single airline (this has since changed).  I purchased a round trip on United via IAD both ways.  The pricing worked out best if I left a few days earlier and I needed some SPG stays to make Platinum again, so I added a 2 night Miami vacation to my trip.

I wanted to arrive at least a day ahead of schedule anyway in case something unexpected happened and I missed my LAN flight.  Since these flights were different tickets and different alliances, if United made me miss my LAN flight, LAN or United wouldn’t have to do anything to help me out.  A similar rule applies to cruise ships, show up the night before just to be safe.  As it turned out, something did happen.

My DEN-IAD flight was uneventful.  My upgrade cleared and I had the basic United first class experience.  The breakfast was the standard mediocre fare, unlike Continental’s great offering, and I settled in for my flight.  We landed a few minutes early and I was off to the Lufthansa lounge by B gates train stop.

Lufthnsa Senator Lounge IAD

Star Alliance Gold members can access any Lufthansa lounge (or Singapore in SFO) with a same day ticket on a Star Alliance flight.  My boarding pass was all I needed to for access.  I only had about 20 minutes before I had to leave for my flight to Miami, but was able to grab a snack and relax a little.

Lufthnsa Senator Lounge IAD

I got to my Miami flight close to the end of boarding.  I saw on the monitor that they were looking for volunteers, so I added my name to the list and waited in the gate area to see if I would be needed.  After the last few people boarded, I was told to board and took my seat on the CRJ-700.  Four more people came on, but there was only one open seat.  The gate agent pulled me and another two off, the ground crew grabbed my bag out of the hold and I would soon be $400 in United vouchers richer.  I found some routing options as the agent was processing the other removed passengers and trying to find out why her count was so far off.  She called me up, handed me my vouchers and tickets for Delta to go to Miami that night.  I asked if there were other options, but she said no.  I went back to the Lufthansa lounge for a few more hours.  Decent German food and alcohol took the sting out of having to go through Atlanta.

Economy on Delta's MD-88

My flight to Atlanta was on a MD-88 and rather uneventful.  The flight was mostly empty and I had my own row.  We landed on time and I was only a mile away from my flight to Miami.  I got to the gate at the start of boarding and it was a zoo.  The flight was full and I was in the second to last row.  Luckily I had space for my bag and a window seat.  Unluckily, the guy next to me was huge and the guy behind me was yacking away on his phone.  We landed a few minutes late; I was just about the last person off and found the Sheraton Miami Airport shuttle to take me to my hotel for the night.