In Memory of Midwest Airlines (Midwest Express)

Frontier Airlines announced that they will stop serving fresh baked cookies on board their flights.  The cookie was the last remnant of Midwest Express.  Republic Airways purchased Midwest and Frontier out of bankruptcy and merged them together under the Frontier brand.  Midwest was known for having “The Best Care in the Air” and that included fresh baked cookies on all flights.  The cookie doesn’t fit with Frontier’s drive to be an ultra-low cost carrier, so it is no more.

Midwest Express Plane Landing

Midwest Airlines started as an extension of Kimberly-Clark’s aviation division.  Flights had 2x2 leather seating (when 3x2 was standard on similar jets) and every flight had a meal service.  It was an all first class airline with economy class fares.  Their hub was Milwaukee and they served all of Wisconsin, most of the Midwest and a few locations on each coast.  Midwest was also active in Milwaukee and advertised heavily, including upgrading fans to their airline seats at Brewers games to show off just how nice it was.  Midwest’s fresh baked cookies were even sold at the games.

Frontier Airlines E190 Plane, Cookie Free Since 2012 

Things took a downturn when high fuel prices and increased Milwaukee competition hit.  Midwest dumped the meals, but kept the cookies, added more seats, and started their race to the bottom.  They stuck it out for a while, but finally went bankrupt.  Republic purchased them in an attempt to make their own national branded airline with Frontier.  All the Midwest branding was removed.  The only thing left was the cookie and now that is gone too.  Midwest focused on service and the customer experience, but those aren’t things many people are willing to pay extra for.  It’s a shame and Midwest will missed.  The airline club at Mitchel Field in Milwaukee is called the Best Care Club, the last bit of Midwest Airlines branding (closing May 31st).

Travel Tip - United and Mileage Plus Mailing Addresses

Are you missing miles from a flight?  Have an extra miles account?  Is there an unexplained hole in your balance?  Well there’s an address for that: MileagePlus Service Center, P.O. Box 6120, Rapid City, SD 57709-6120.  When something goes wrong with your account and the people on the phone can’t help you, send a letter to the service center.  I needed to mail in a boarding pass to them when Continental said I didn’t take a flight segment that I had.  My mom had to write there to have her two accounts combined into one.  This is just for Mileage Plus program items, not a general complaint inbox.  

United Airlines A320 Taking Off From Albuquerque

Service and operational complaints should be mailed to:  Customer Care, United Airlines, Inc., 900 Grand Plaza Drive NHCCR, Houston, TX 77067-4323.  A written letter can make a more powerful impact than the web form complaint.  

The United Club, nee President’s Club and Red Carpet Club, can be reached at: United Club, P.O. Box 4555, Houston, TX, 77210-4555.  I recommend sending a letter to complain about the unpalatable coffee.  Loud customers are the only way a change will be made.  While we are making demands, some soup and finger sandwiches would be nice too.  

Routine Flying in 2012

I’d like to think that I frequently fly foreign carries to far away destinations, but over 95% of my flights are domestic hops.  Also, thanks to the glut of elite flyers trying for upgrades, I’ve sat in coach on over 90% of my flights this year.  This is routine flying.  The basic Denver to Chicago for work type flights that generate the miles needed for grand adventures. 

US Airways Jets at Boston Logan

So how do I do I fly 22,000 miles in coach in two months?  Business trips are the foundation.  Denver to Chicago, White Plains, Newark, and White Planes again help build miles at no cost to me.  Also I booked two weekend trips just for the miles.  I found some cheap fares (about 2c a redeemable mile) and booked the flights to build my mileage balance, for a little vacation, and get a head start on elite status. 

United 757 Night Landing at EWR

The United and Continental merger has also made upgrades much more difficult to obtain.  There is the same number of first class seats on each plane, but now an entire extra airline worth of customers trying to grab the seats.  It used to be easy to clear upgrades a few days out on bigger planes like 767s and 757s, but now they are clearing at the gate if at all.  It is also taking some of the fun out of flying; airline food is quite decent these days.  At least the lounges have plenty of space (thank you JP Morgan Palladium card).

US Airways Lounge in Charlotte 

So how do you make the best of a suboptimal situation?  Relax.  That is the most important key to traveling.  Calm down and go with the flow.  My next key is to grab a window seat.  I feel like they have more space and as long as I think that; they will (I also believe in the power of extra strength placebos).  Some good reading material helps, so does a pillow, blanket, and eye mask for overnight flights.  Stay hydrated; the air in planes is very dry and you should be actively counteracting that.  Lastly, try to enjoy the magic of flight.  100 years ago, a nonstop flight from coast to coast was just a dream.  

South American Adventure - SCL-MVD

1. Booking
2. DEN-IAD-ATL-MIA
3. Miami
4. MIA-SCL
5. SCL-IPC
6. Easter Island
7. IPC-SCL
8. Santiago
9. SCL-MVD
10. Montevideo
11. MVD-SCL-MIA-IAD-DEN

I was surprised to find a 767 going from Santiago to Montevideo on a Sunday morning. Could there be such an increase in traffic to merit the significantly larger plane than the standard A318?  I wasn’t going to complain because there was excellent business class availability and it is equipped with the long haul lay flat seats.  This was going to be a fun hop over the Andes. 

Santiago Airport Mass of Coach Passengers

I arrived at Santiago airport and found a giant mass of people by the LAN check in desks.  I looked for the business class desk, but couldn’t find it.  I asked an agent and she directed me to the far end of the airport.  After I walked from one end to the other, I found the LAN international business class check in lounge.  There was no line and plenty of people to help me with my flight.  The space feels private and removed from the rest of the terminal, but that is balanced out by the lack of signage. 

LAN Business Class Check In, SCL - Santiago Chile

There is nothing really to do on the ground side, so I went into the customs line and then to security.  The customs line looks long, but moves fast.  There were a few Asian passengers that blatantly cut the line, but they didn’t respond to people’s comments in Spanish or English, so they got away with it.  After customs and security there is the duty free shop.  It’s large, but doesn’t have anything special.  Most amusingly, the walk in humidor’s door was broken in the open position, so all the cigars were ruined (but still for sale).  I wasn’t interested in shopping because I would be back in a day and have a long layover.  I did grab some prices off the Scotch to compare with Montevideo.  Both airports price items in USD making shopping simple unless you, like me, were in a habit of dividing by 500 to convert into dollars.  3000 pesos ($6) for dry Cuban cigars isn’t bad, $30 for the same broken cigars is a rip off.

Looming over this trip was my 13 hour layover the next day.  I didn’t want to see or do anything so I can have something new to see the next day.  I quickly found the LAN VIP Salon lounge and grabbed a seat.  The free wifi was lightning fast and there was a decent food and drink spread for mid-morning.  The lounge was comfortable and quiet; I was the only tourist in the place.  I enjoyed some surprisingly tasty finger sandwiches and a few Cokes while I caught up on email.

LAN VIP Salon, SCL - Santiago Chile

I went to the gate a few minutes before boarding; SCL is a small airport so you are never more than 5 minutes from your gate.  When I arrived, I saw the crew still in the gate area and settled in for another delayed LAN experience.   When the boarding announcement was made, the gate agent started with families, but it was a tad messy because they had to fight their way, strollers and all, through all the other passengers lined up for boarding.  When general boarding began, business class went first.  The agent stopped me to put a gate check on my roller bag.  I knew it would fit no problem, even in the crazy small 767 bins.  Luckily he put the tag on the top of my bag, so I just placed my backpack on top of my bag to hide the tag.  I boarded, tossed my bag in the bin and it was a non-issue. 

LAN Chile Business Class Preflight Snack

I was settled with a Coke and some nuts while the rest of the plane boarded.  Late in boarding an American family of four sat down in business class and one of their grade school age children said “What is this Mom?  I thought we were sitting in first class.”  Wow.  Really, it was said as obnoxiously as you think.  After my initial shock, I started laughing.  The parents noticed and then explained to their son that not all planes have first and they were in the best seats on the plane.  The explanation also made me laugh (I would have preferred a “be polite or sit in the back” style reprimand).

LAN Chile 767 Business Class Cabin Panorama

A few minutes after takeoff we were flying over the Andes.  There was an announcement made to stay buckled up even though it was smooth sailing.  There are some great views too and 15 minutes later, it was over and then came the plains of Argentina. After the Andes, a simple, but flavorful, turkey salad was served for lunch.  The cheese plate was great as always, but there was mold on the fruit (gross, but noticed before I ate any).  I substituted wine for fruit and vegetable serving.  

Andes Mountains

Business Class Meal on LAN Chile 767 to Montevideo

A gentle landing was followed by a quick taxi.  I was first off the plane and first in line for customs.  The customs agent was friendly and worked quickly.  I grabbed a Champaign sample on my way through the duty free store after customs and found the taxi desk.  I had less than 24 hours in Montevideo and I needed to make the most of them.

South American Adventure - DEN-IAD-ATL-MIA

1. Booking
2. DEN-IAD-ATL-MIA
3. Miami
4. MIA-SCL
5. SCL-IPC
6. Easter Island
7. IPC-SCL
8. Santiago
9. SCL-MVD
10. Montevideo
11. MVD-SCL-MIA-IAD-DEN

I needed to get to Miami to start my award trip because the British Airways pricing was only cheap if you were flying on a single airline (this has since changed).  I purchased a round trip on United via IAD both ways.  The pricing worked out best if I left a few days earlier and I needed some SPG stays to make Platinum again, so I added a 2 night Miami vacation to my trip.

I wanted to arrive at least a day ahead of schedule anyway in case something unexpected happened and I missed my LAN flight.  Since these flights were different tickets and different alliances, if United made me miss my LAN flight, LAN or United wouldn’t have to do anything to help me out.  A similar rule applies to cruise ships, show up the night before just to be safe.  As it turned out, something did happen.

My DEN-IAD flight was uneventful.  My upgrade cleared and I had the basic United first class experience.  The breakfast was the standard mediocre fare, unlike Continental’s great offering, and I settled in for my flight.  We landed a few minutes early and I was off to the Lufthansa lounge by B gates train stop.

Lufthnsa Senator Lounge IAD

Star Alliance Gold members can access any Lufthansa lounge (or Singapore in SFO) with a same day ticket on a Star Alliance flight.  My boarding pass was all I needed to for access.  I only had about 20 minutes before I had to leave for my flight to Miami, but was able to grab a snack and relax a little.

Lufthnsa Senator Lounge IAD

I got to my Miami flight close to the end of boarding.  I saw on the monitor that they were looking for volunteers, so I added my name to the list and waited in the gate area to see if I would be needed.  After the last few people boarded, I was told to board and took my seat on the CRJ-700.  Four more people came on, but there was only one open seat.  The gate agent pulled me and another two off, the ground crew grabbed my bag out of the hold and I would soon be $400 in United vouchers richer.  I found some routing options as the agent was processing the other removed passengers and trying to find out why her count was so far off.  She called me up, handed me my vouchers and tickets for Delta to go to Miami that night.  I asked if there were other options, but she said no.  I went back to the Lufthansa lounge for a few more hours.  Decent German food and alcohol took the sting out of having to go through Atlanta.

Economy on Delta's MD-88

My flight to Atlanta was on a MD-88 and rather uneventful.  The flight was mostly empty and I had my own row.  We landed on time and I was only a mile away from my flight to Miami.  I got to the gate at the start of boarding and it was a zoo.  The flight was full and I was in the second to last row.  Luckily I had space for my bag and a window seat.  Unluckily, the guy next to me was huge and the guy behind me was yacking away on his phone.  We landed a few minutes late; I was just about the last person off and found the Sheraton Miami Airport shuttle to take me to my hotel for the night.