|United Airlines A320 Taking Off From Albuquerque|
Service and operational complaints should be mailed to: Customer Care, United Airlines, Inc., 900 Grand Plaza Drive NHCCR, Houston, TX 77067-4323. A written letter can make a more powerful impact than the web form complaint.
The United Club, nee President’s Club and Red Carpet Club, can be reached at: United Club, P.O. Box 4555, Houston, TX, 77210-4555. I recommend sending a letter to complain about the unpalatable coffee. Loud customers are the only way a change will be made. While we are making demands, some soup and finger sandwiches would be nice too.