Wednesday, March 21, 2012

Travel Tip - United and Mileage Plus Mailing Addresses

Are you missing miles from a flight?  Have an extra miles account?  Is there an unexplained hole in your balance?  Well there’s an address for that: MileagePlus Service Center, P.O. Box 6120, Rapid City, SD 57709-6120.  When something goes wrong with your account and the people on the phone can’t help you, send a letter to the service center.  I needed to mail in a boarding pass to them when Continental said I didn’t take a flight segment that I had.  My mom had to write there to have her two accounts combined into one.  This is just for Mileage Plus program items, not a general complaint inbox.  
United Airlines A320 Taking Off From Albuquerque
Service and operational complaints should be mailed to:  Customer Care, United Airlines, Inc., 900 Grand Plaza Drive NHCCR, Houston, TX 77067-4323.  A written letter can make a more powerful impact than the web form complaint.  

The United Club, nee President’s Club and Red Carpet Club, can be reached at: United Club, P.O. Box 4555, Houston, TX, 77210-4555.  I recommend sending a letter to complain about the unpalatable coffee.  Loud customers are the only way a change will be made.  While we are making demands, some soup and finger sandwiches would be nice too.  

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