Fun Travel Brochures

I enjoy receiving mail, even what most people would consider junk mail, so this post might not be for everyone.  My favorite types of mail get me day dreaming about something, and nothing does it better than a travel brochure.  Here are some links to sign up for some great brochures: 

• Intrepid (affordable):  Register an account with Intrepid Travel to gain access to free trips, contests, newsletters and more today!
• Travoca (crazy expensive):  http://www.travcoa.com/about-us/request-a-brochure
• Austin-Lehman (normal expensive): http://www.austinlehman.com/request-a-catalog-pages-621.php
• Norther Norway:  http://www.visitnorway.com/us/Brochures/Catalogue-us/
• Iceland:  http://www.icelandtouristboard.com/index.php?page=orderform
• Butterfield & Robinson (pricey): http://www.butterfield.com/our-brochure/request-a-brochure/

So Many Destinations, So Little Time

Yes, some of those tour companies are ridiculously expensive.  The point of reading their brochures is to inspire and create new ideas, not to plunk down $10K on a week long trip.

Clear Airport Security Line Promotion Sale Code

CLEAR is running a promotion for a 6 month membership for $29.  CLEAR is the airport security lane fast lane pass that works at DEN, SFO, DFW, and MCO.  I like it because I can count on it taking less than 2 minutes for the ID check.  DEN's TSA is especially bad, taking anywhere from 2 minutes to 20 minutes to check IDs and you can never plan on when the short times are, so I would have to show up expecting the full 20 minutes if I didn't use CLEAR.  The TSA experience is still slow, but this removes one touch point and 20 minutes of variability. 

CLEAR Promotion Details

United Airlines First Class Meal Reviews - Breakfast, Lunch, & Dinner

I've been doing some flying and have been enjoying the finest food (and a gross Continental cheese burger) United Airlines has to offer domestic first class passengers.  Here are some reviews of United's food service.  Meals are served on flights 700 to 2,299 miles long (approximately 2 – 5 hours).  On shorter flights, flight attendants just pass around the snack basket with chips and Clif bars.

Breakfast:
Egg McMuffin, fruit, and some yogurt on a 737 ride to Houston.  The Egg McMuffin creation is really good. A warm cinnamon bun or croissant follows after everyone is served.  The cinnamon bun is great, but really sticky, so keep a napkin handy.

United Airlines First Class Breakfast 737

Lunch:
Shrimp salad and soup!  Both rock.  This is United's most consistent meal and a favorite.  It is very flavorful and filling.  The soup option was a great seafood with spice creation.  I could have that soup every flight and not tire of it.  The cookie was oatmeal raisin, too healthy to be fun.

United Airlines Shrimp Salad Lunch First Class A320

Dinner:
The cream of mushroom soup doesn't look appealing, but it tastes great.  United's soup guy is on a roll. The warm wrap was a good south-west chicken thing, filling and comforting item.  United's warm meal options can be hit or miss. I also got a chocolate chip cookie, fun and yum.

United Airlines Dinner Chicken Wrap Meal & Soup

United Mileage Plus Merchandise Awards

There's no such thing as a bad award.  Well, as long as you are receiving more value from your miles than you expected.  Since the value of a mile different for each person (here’s my perspective on the value of a frequent flyer mile), there’s no global minimum value of a redemption for it to be good or bad.  Miles are like money and people won’t spend either on what they view as a bad value.  Some bloggers are adamant that merchandise awards are bad value and should be avoided.  They are less valuable than award flights in most cases, but that shouldn’t be taken as being a bad value. 

United Merchandise Awards Mailed Catalog

A colleague spent 50,000 United miles on a $400 watch and was pleased with the value he got from his miles.  Yes, he could have used 50,000 miles for two award tickets, each worth more than $400, but he would never buy just two tickets because he heads a family of 6 in Salt Lake.  Since his oldest kid is 6, he needs to fly direct to keep his sanity, so he flies Delta.  A nice watch sounded like a much better idea than a connection in Denver.  In absolute terms, not the best value, but in his mind it was an outstanding deal.

Update: United ran a sale on a Tumi carry on bag and I bought one.  I'm delighted with the bag and the value I received from my miles.

United / Continental Airlines Cheese Burger Meal

When United merged with Continental, they got the 787 Dreamliner in 2012.  They also got the Continental cheese burger as a first class meal.  It's gross.  So gross that I couldn't eat it.  It's made of that lousy grade of ground beef that looks grey and tastes like something other than beef.  I had this on a flight from Chicago to Denver and it was the only option.  At least the mystery wraps are edible.  What I would have given for a shrimp salad though, those are always good.  I hope United does a menu upgrade soon and removes this awful option.  

United Airlines Cheese Burger First Class Meal

Happy Birthday Blog

Frequent Flyer Guy is 1 year old.  I've enjoyed writing the blog and I hope you enjoy reading it.  I can't wait to find what adventures next year holds.  Happy travels!

My Favorite Picture from the Past Year

British Airways or American Airlines Messed Up Avios

I'm not sure who's fault this is, but something is broken.  American Airlines is listing first class on a CRJ-700, a two cabin airplane, as first.  British Airways' Avios is charging it as first class on a three cabin airplane.  This award should be priced at the business class rate and be 1/3 cheaper (18,000 miles rather than 27,000).  One or the other is messing up and destroying the value of the Avios program.  Since I need to blame someone for my unnecessary frustration, I'll say it is BA's fault for not pricing awards correctly.

British Airways Pricing American Awards Too High

SAS - Timeless

Scandinavian Air Service (SAS) shares the region's values, including the importance of design continuity.  I snapped a picture when boarding of their design statement next to the door of the plane.  Pretty cool thought.  (it was a 20+ year old MD-88, so there were other design continuity aspects to the flight)

SAS - We'll Try to be Timeless

Helsinki – Munich – Tokyo Lufthansa Business Class A340-600 and A320 Review

After an enlightening conversation about customer experience management, I was heading from Helsinki to Munich and then off to Tokyo.  Lufthansa recently implemented a new strategy to upgrade the intra-European flight experience, upgrading seats and meals in business class and coach.  The improvements are a stunning innovation in the inflight experience.  The seats are super slim line; the seat backs have been redesigned to create more room for your knees.  The seats are comfortable too, at least for the two hour flight.  The rows are actually closer together than before (with one or two more rows on board), but it feels like there is more space in the cabin. The business class seats are the same as coach in size in pitch (distance to the row in front), but you have an empty middle seat every time (the flight wasn't full, so I had an empty row).

Lufthansa A320 Business Class Seats

Everyone gets something to eat, even in coach.  Lunch in business class was really tasty and had a great variety of flavors.  The portions were not large, but it felt more filling and satisfying that the standard large United offering.  The meal consisted of tatar of smoked trout on beetroot slices, ragout fin with mussels and basmati vegetable rice, and lime-blossom pudding with mulberry jam (yes, they included a menu).  All were delicious and accompanied by attentive service.  I doubt these are much more expensive or more difficult to prepare than domestic meals and I wish United will follow Lufthansa’s lead.

Lufthansa A320 Business Class Meal

The Munich Airport ground experience (in the new international terminal) has a great visual design with a modern German look, but it also includes an excessive amount of walking.  I first had to walk to customs to leave the EU (there is an elite lane at the far end).  I then walked a bit to the Lufthansa Senator lounge.  I enjoyed some pleasant German snacks and some local beer.  The lounge is a great place to relax even if for only 15 minutes, like my travels for example (tight connection + excessive walking).  I grabbed an ice cream to go, did some duty free shopping (got a cool poster by afm-news.de of all the different planes that fly out of MUC), and arrived at the gate just in time for the start of boarding.

Lufthansa Senator Lounge - Munich

The seat map online showed the rear business class cabin only had four other people in it.  This is great news because the plane wouldn't feel crowded like on my flight from Denver.  I had open seats all around a sense of privacy.  I would be the last for dinner and drink service, so I risked some options not being available, but I think it is worth it for the secluded environment.  

Quiet family on other side of cabin and many open seats

The business class seats (ditto first class) on Lufthansa's fleet of A340's and A330's are dated. So much so that Lufthansa has started to slowly replace them.  I was not fortunate enough to fly in the new layout, but instead became very familiar with angled lay flat seats.  They can be a comfortable chair, but they are awful as a bed.  The seats are a little too firm and are at a ~30 degree to the floor, so you slide out of them.  The tv is a good size and full of movies and shows you actually want to watch (it did break for about 20 minutes, the seat controls are on the same system and were inoperable).  Luckily Lufthansa's service is superb, so the flight was enjoyable.

Lufthansa A340-600 Business Class Seats

Lufthansa A340 Business Class Leg Room

Broken AVOD Screen, the Seat Controls Also Froze

I wanted to start my transition to an Eastern mentality on the flight and (daringly) ordered the Japanese meal to start.  The flight attendants brought me a fork too, I didn't even need to ask.  When the tray arrived I felt a little perplexed with what was in front of me.  I must have looked perplexed too because the flight attendant offered to explain what was before me and how it worked.  I also got a few pretzel rolls (and more Johnny Walker Black) just in case.  The meal was very tasty and there were some new flavors and textures for me.  The eel (upper left) was outstanding.

Lufthansa Business Class Japanese Meal pt 1

After reading the menu to know what I just ate (best done after eating Japanese food, not before), I was looking forward to my next course.  I was hoping to have the Western meal for my main dish, but was told I couldn't switch half way. I was a little disappointed that this wasn't mentioned when ordering, but resigned to a fate of further adventure.  I wasn't keen on the soup, but the fried duck and rice were excellent.  I went farther outside my comfort zone than planned and enjoyed the experience.  

Lufthansa Business Class Japanese Dinner pt 2

After a movie and less than comfortable rest, I opted for the Western breakfast before landing.  It was all very good and my last safe meal (or so I thought) before I landed in LA three days later.  

Lufthansa Business Class Western Breakfast

Once I landed and cleared customs, I headed to buy a ticket for the Narita Express train.  Cabs are crazy expensive, so the train is the way to go.

Narita Express Train

IDine & Other Miles for Dining Programs

Miles for nothing, that's the goal, right?  Well that doesn't exist, but there are many ways to earn miles for no marginal cost.  Mileage dinning programs are ones way to pick up miles without spending more.  Just sign up for the program(s) of your choice (see links below), register your credit cards and you are set.  When dinning at a participating restaurant, you earn about 3 miles for every dollar spent.  The miles post a few weeks after your visit; no work required on your end after signing up. I use programs for airlines I don't earn miles in frequently to have another way to reset the miles' expiry date.  You might be able to grab 1,000 bonus miles for joining too.

American Express (Earn Amex Gift Cards) Dinning Program

United Airlines Dinning Program

US Airways Dinning Program

American Airlines Dinning Program

Delta Dinning Program

Alaska Airlines Dinning Program

Priority Club Dinning Program

American and United Jets at DEN

Almost At 1K Status

Just need more more flight to post and I hit 1K status!

So Close!

Follow Lufthansa Cargo

I follow Lufthansa Cargo on Facebook and recommend you do too.  They regularly post interesting videos, pictures, and insights, like this time lapse video of FRA.

United Express ERJ-145 Seat 2A

What's the best seat on a United Express ERJ-145 or ERJ-135?  The pilot's seat.  For the rest of us, all the #A seats are the same, so I went with 2A and liked it.  You might get more leg room in row 12 with the exit row, especially in seats B and C, but it still feels cramped and it takes a long time to deplane.  I like the ERJ-145 better than the CRJ-200 for 50 seat jets, but both feel too small.

Seat 2A on United Express ERJ-145

Fun Coca-Cola Can on United Flight to ORD

Look what I found on my flight from Denver to Chicago!

Israeli Coca-Cola Can

Austrian Airlines Bag Size Enforcement

It's a busy week with just about everything in grad school and work due, so here is a quick thought.  Austrian Airlines sizes all the roller bags before the security check.  Too big, turn around and check it.  If it fits, it is tagged as "Cabin Approved Baggage" and you proceed.  I like this system and think it should be used by US airlines (I say this confident my bag will fit).

Austrian Airlines Bag Sizer

Three Perfect Days in Helsinki Finland + Crowne Plaza Helsinki Review

United Airlines' Hemispheres magazine (best in-flight magazine I've read) has a feature called Three Perfect Days that gives travel advice for three days in a given city.  It provides valuable insights and is a fun read, but they haven't covered Helsinki, so allow me to fill the void.  

Hakasalmenpuisto Park, Helsinki

I don't know anyone in Finland and did very limited research, but was still able to have a great time and see everything I wanted to see.  My first stop in Helsinki was the tourist desk at the airport (ground level, terminal 2) to buy a Helsinki Card.  This card is a tourist's dream, it provides free public transit, maps, sightseeing ideas, and discounted or free admission to every museum in town (I've had great experiences with this idea in Lisbon, Vienna, Budapest, and Copenhagen too).  It also helps me see more when I travel, if the museum is free, why not drop in, even if only for a few minutes.  The lowered inhibitions might be the best value; the excellent map is a close second.

Cool Designs in Helsinki

From the airport, I took the Finnair City Bus to my hotel, the Crowne Plaza Helsinki.  I used points to pay for the room and confirmed with the hotel that my Platinum status would be honored when paying with points (not a guarantee with Priority Club).  I was upgraded to a club floor and got free internet for my stay.  The club floor room was a decent size and I was able to spread out and relax; good bathroom too (never a sure thing in older EU hotels).  The club lounge had cold cuts for breakfast (it's a Scandinavian thing) and light snacks in the evening.  The fridge was stocked with water, Coke, and a few beers, available any time.  All around it's a nice lounge (and not spending on breakfast really stretches a travel budget).  I was the only tourist in the lounge and stood out a lot, but I had a vacation mindset and didn't care.

Crowne Plaza Hotel Helsinki Executive King Room

Crowne Plaza Helsinki Hotel

Helsinki is the World Design Capital for 2012.  This is a rotating title to promote local outstanding design; there were various displays around town and at the airport promoting Finnish design.  The award may be temporary, but design is a strong part of the culture.  There are many stunning buildings and art pieces around town and two museums dedicated to design.  It's something best experienced.

Cool Helsinki Building #1

Helsinki Is Very Relaxing

Cool Helsinki Building #2 of Many

Helsinki is a small and walkable city, but they have a terrific tram system, so you don't have to walk very far. Most sights and museums are close to a tram stop.  The Culture Tram is a sight on its own.  Each week, a different cultural display or activity is featured.  There have been opera singers, sting quartets, and a boring thing about media coverage of the poor in Africa (what I saw).

Helsinki Culture Tram - Different Theme Each Week

Helsinki City Streets

After waking up early on my first morning in Helsinki (remember to close the curtains), I headed over to the Suomenlinna sea fortress.  A ferry goes from the top of the harbor to the fortress two or three times an hour and it is covered under public transit, so no need for an extra ticket.  Suomenlinna was built as a harbor defense for Helsinki and was the primary military base in the area.  It did not do well in the Crimean War, but is wonderful to visit now.  There are many museums, tours, and things to see and climb on (all free with the Helsinki Card).  I spent over five hours exploring the islands.  By far my favorite stop on my vacation.

Suomenlinna From The Sea

Suomenlinna Fortifications

Suomenlinna Earth Works

Russia Guns from the 1880's at Suomenlinna

Suomenlinna Gunner's View of Sea Lanes

Finland's Partner in the Continuation War

Suomenlinna Military Museum

WWII Finnish Submarine

Finnish Naval Building on Suomenlinna

It was raining on my second day, so I took a free bus tour (thank you Helsinki Card). It did a decent job of showing the city, explaining the history, and finding some sights that are difficult to locate on the tram system.  It ended by the central square in town and I hit the pavement to see a few more museums. The Bank of Finland museum was fun, in a nerdy finance way.  The Military Museum of Finland was an interesting continuation of what I learned about on Suomenlinna too.  The modern art museum has a great building and a full size police car that an artist knitted together, but the rest was a little too out there for my tastes.

Main Church in Town, Boring on the Inside

Knitted Police Car at Helsinki Modern Art Museum

Helsinki Train Station, Cool Outside, Drab Inside

Cool Bench Celebrating Helsinki's 200th Birthday

Statue to a Composer

Bank of Finland, Damage From WWII Soviet Bombing

I spent my third day relaxing before my flight. I woke up early (not intentionally) and took the ferry out to Suomenlinna and back just to enjoy the water.  I headed back to the hotel, but took a detour and wandered around the lake and park next to the hotel, very tranquil.  I arrived at the Helsinki Airport early so I could discuss customer experience management with their CEM manager.  Then I hit the lounge, did some duty free shopping, and hopped a flight to Munich.  I wouldn't say I had three perfect days in Helsinki, but it was close.

Russian Orthodox Churches Are Interesting

Fun Tapas Bar