|Air Canada A319 in Denver|
Tuesday, August 12, 2014
Check Your Award Reservations For Changes
I booked an award reservation for a friend earlier this year for travel in September and forgot about it. I recently was on United.com looking at my reservations and pulled up this award flight to find there was a change. United downsized a CRJ-700 to a CRJ-200 and my friend lost his first class seat. The reservation message wanted me to click ‘Continue’ to accept the change and move on. I didn’t want to accept the change and instead clicked to the home page and looked for a better option. I was able to find a first class seat on an Air Canada E175 and called United to make the change. The agent found the award seat and updated the reservation. My friend now has a larger seat, TV, meal, shorter lines, and free drinks. Just because United updates your reservation, you don’t have to accept it. The agents can be very flexible too because it was an airline initiated reservation change.